This week we received a phone order for two bouquets for the same lady, from two family members that lived thousands of miles apart. Both wanted to say how much they missed their mother on her special day and wanted bouquets to reflect the occasion.
Both bouquets needed to be large, delicate, colourful but completely different, each to reflect the sender's personality.
It's not easy to do this, when you have spoken only very briefly to the person ordering the flowers. Long enough to jot down a few necessary details such as what is required, when, for who and how much they want to spend.
Regardless of price, I always use the freshest, best quality flower and foliage and although my style is quite distinctive I try and make each one individual.
This is the main reason why, no matter how many orders we get through the door on any one day, we are not a conveyor-belt or Interflora florist and I remember each one, even if I haven't made it myself.
For this reason it was VERY ODD
when I answered the phone to a VERY IRATE
customer, who not only insisted that I had not made up and delivered his order, but that I had tried to get away with making up only one bouquet and addressing it from both he and his brother!
"My mother only received ONE
bouquet, which contained two separate address cards!"
"No, absolutely not, that would never happen" I replied " Let me speak to the delivery driver and get straight back to you."
I called John in... and in a calm voice ( screaming at a very high pitch, hardly able to get my words out)
"Where're the flowers you delivered earlier, do you remember taking two, you definitely took two didn't you, two bouquets for the same person, not one, definitely two, two separate bouquets?!!!!!
"Whaaaaaaaaaah...aaaahghhh!"
John just stood there until I'd stopped running around trying to see if there was a spare bouquet left somewhere in the shop. When I stopped caterwauling, John managed to speak...
"There were definitely TWO
bouquets and I delivered BOTH
to the same address and each had an address card."
"Unfortunately the addressee wasn't in, but the main door to the block of apartments (mainly occupied by sociable over sixties) was open and I left them right outside the lady's door and rang the bell in case she was in and shielding" he added.
I called the customer back to explain what had happened and even asked if he wanted to talk to John - HE DIDN'T!
I offered to remake the
£60 bouquet at my expense and that appeared to pacify the gentleman. It was all I could do, but it really wasn't my fault. I'd made up the order as requested and can't keep running backwards and forwards to addresses hoping to catch the recipient while they are in.
I'm absolutely shocked at what must have happened.
I realise that we are in the middle of a pandemic, lots of people are shielding behind closed doors. Fewer people are going out to shop and are having deliveries of all sorts left outside their doors.
Someone must have nipped in through the main door, pulled out the address card from one bouquet, stuck it in the other and made off with someone's birthday gift sent by a loving son.
UNBLINKINGBELIEVABLE!!!!
I can't believe this would happy in our lovely community.